Last Update: 31 August, 2024
Welcome to My Urban! These terms and conditions (“Terms”) govern your use of our website and services provided by My Urban, including booking and receiving home cleaning services.
1. Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use our website or services.
2. Services
My Urban provides home cleaning services as described on our website. We strive to deliver high-quality cleaning services, but we do not guarantee specific results from our services.
3. Booking and Payment
To book a cleaning service, you must provide accurate and complete information, including your contact details and service requirements. Payment is due at the time of booking or as otherwise agreed. We accept payments through secure payment processors.
4. Cancellations and Refunds
You may cancel or reschedule your booking according to our cancellation policy, which is detailed on our website. Refunds, if applicable, will be processed in accordance with our refund policy.
5. Customer Responsibilities
You are responsible for providing access to your home for our cleaners at the scheduled time. You agree to provide accurate information about your home’s size, condition, and any special requirements for the cleaning service.
6. Use of Website
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You may not use our website in any manner that could damage, disable, overburden, or impair our website or interfere with any other party’s use and enjoyment of our website.
7. Intellectual Property
All content and materials available on our website, including text, graphics, logos, images, and software, are the property of My Urban or its licensors and are protected by copyright, trademark, and other intellectual property laws.
8. Limitation of Liability
To the fullest extent permitted by law, Urban Nest and its affiliates, officers, directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or in connection with our website, services, or these Terms.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes to these Terms will be effective upon posting. Your continued use of our website and services after any changes constitutes your acceptance of the revised Terms.
10. Governing Law
These Terms and any disputes arising out of or relating to these Terms or our services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
11. Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at [email protected]