Last Updated: 31 August, 2024
Thank you for choosing My Urban for your home cleaning needs. At My Urban, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
When you visit our website or use our services, we may collect the following types of information:
- Personal Information: When you book a service or create an account with us, we may collect personal information such as your name, email address, phone number, and billing information.
- Usage Information: We may collect information about how you interact with our website and services, including IP addresses, browser types, pages viewed, and the dates and times of your visits.
- Payment Information: If you make payments through our website, we may collect payment card information or other financial information necessary to process your payments securely.
- Feedback and Communications: If you contact us or provide feedback, we may collect your name, email address, and any other information you choose to provide.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: We use your personal information to deliver the cleaning services you request, process payments, and communicate with you about your bookings.
- Customer Support: We use your information to respond to your inquiries, provide customer support, and address any issues you may have.
- Marketing: With your consent, we may send you promotional emails about our services, special offers, or other information we think you may find interesting.
- Improving Our Services: We analyze usage data to improve our website, services, and customer experience.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law. We may share your information with:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
- Legal Compliance: We may disclose your information if required by law or in response to legal process, such as a court order or subpoena.
Security of Your Information
We take reasonable measures to protect the confidentiality and security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the right to access, correct, or delete your personal information. You may also unsubscribe from marketing communications at any time by following the instructions in the emails we send you.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected]